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2011

Conflict management strategies and perceived organizational commitment in some manufacturing companies in Nigeria

Author:Owoseni, Omosolape Olakitan

Abstract:
Conflict, in some forms and degrees, is part and parcel of virtually every facet of human life. Workplace conflict is varied, pervasive, and costly to the organization in many ways. Conflict management strategy has an important place in the study of organizational commitment. The commitment of the workers of an organization is a very important factor for an organization to be successful. This research examined the influence of conflict management strategies on perceived organizational commitment. Subjects for the study were 253 respondents which comprised 198 males and 55 females. Three hypotheses were tested and the findings of the study revealed that there was a joint effect of yielding and problem-solving on organizational commitment {F(2,250) = 7.857; R = .243, R2 = .059, Adj. R2 = 0.052; P < .05}. The result also showed that the joint effect of problem-solving, compromising, avoiding, forcing and yielding was significant {F(5,247) =7.514; R = .363, R2 = .132, Adj. R2 = 0.114; P < .05}. Lastly, the result also showed that there was no significant difference in the organizational commitment of male and female respondents {t(251) = 1.96; p > .05}. Based on the findings of this study, it was recommended among others that managers should develop diverse but appropriate strategies to resolve and manage conflicts as they arise before it escalates to unmanageable levels. Hence, organizations should take time to analyze the source, type and amount of conflict before making a decision on which strategy to adopt for the effective management of the conflict.